Though always customized to the specific needs of your business, our solutions are grounded in proven operational and management practices. Solutions Dominicana provides integrated contact service centers, an integrated solution that includes multi-channel interaction services such as phone, e-mail, web chat and enterprise routing.
Solutions Dominicana offers a full complement of BPO and CRM technology tools and human assets to service its clients. Our Inbound and Outbound CRM solutions include:
- Inbound Teleservices
- Inbound and Outbound Email
- Web Chat
- Customer Acquisition and Retention
- Technical Help Desk
- Interactive and Universal Agent
- Order Processing
- General BPO Services including claims/coupon/rebate processing, data entry and more
- Collections
- Back Office Process Outsourced Solutions
- Data Management & Imaging
- Claims Processing
- Service Changes
- Invoicing, Billing
- Mail Room Management
- Inbound Voice
- Customer Service
- Service Availability
- Confirmation
- Order Placement
- Repair Order Processing
- Account Opening
- Billing Disputes
- Outbound Voice
- Lead Generation
- Appointment Setting
- Direct Sales
- Membership Services
- Welcome Calls
- Rebates
- Back Office Processing
- Digital Imaging
- Service Changes
- Invoicing, billing changes, payment
- Processing
- Form Processing
- Mail Room Support
- Sales
- Customer Service
- Technical and IT Support
- Market Research
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